FAIRshare Credit Union Privacy Notice

We are committed to protecting our members’ privacy.  FAIRshare Credit Union requires any information marked as mandatory for membership to either meet legal obligations or to enable us to perform our contract with you.  Where you are not able to provide us with this information, we may not be able to open an account for you.  Where we request further information about you not required for these reasons, we will ask you for your consent.

How we use your personal information

FAIRshare Credit Union may process, transfer and/or share personal information in the following ways:

For legal reasons

  • confirm your identity
  • perform activity for the prevention of financial crime
  • carry out internal and external auditing
  • record basic information about you on a register of members

For performance of our contract with you

  • deal with your account(s) or run any other services we provide to you;
  • consider any applications made by you;
  • carry out credit checks and to obtain and provide credit references
  • undertake statistical analysis, to help evaluate the future needs of our members and to help manage our business
  • To send you statements, new terms & conditions (including changes to this privacy statement), information about changes to the way your account(s) operate and notification of our annual general meeting.

For our legitimate interests

  • recover any debts owed to us

With your consent

  • maintain our relationship with you including marketing and market research (if you agree to them)

Sharing your personal information

We will disclose information outside the credit union:

  • to third parties to help us confirm your identity to comply with money laundering legislation
  • to credit reference agencies and debt recovery agents who may check the information against other databases – private and public – to which they have access to
  • to any authorities if compelled to do so by law (e.g. to HM Revenue & Customs to fulfil tax compliance obligations)
  • to fraud prevention agencies to help prevent crime or where we suspect fraud;
  • to any persons, including, but not limited to, insurers, who provide a service or benefits to you or for us in connection with your account(s)
  • To our suppliers in order for them to provide services to us and/or to you on our behalf
  • to anyone in connection with a reorganisation or merger of the credit union’s business
  • other parties for marketing purposes (if you agree to this)

Where we send your information

Countries in the European Economic Area must all comply with the General Data Protection Rules.   FAIRshare Credit Union only sends information to countries outside the European Economic Area who comply with EU-US Privacy Shield.

The EU – U.S. Privacy Shield framework protects the fundamental rights of anyone in the EU whose personal data is transferred to the United States for commercial purposes.  The framework also brings legal clarity for businesses relying on transatlantic data transfers and includes:

  • strong data protection obligations on companies receiving personal data from the EU
  • safeguards on US government access to data
  • effective protection and redress for individuals
  • an annual joint review by EU and US to monitor the correct application of the arrangement.

For more information on the EU – U.S. Privacy Shield click here.

However, any party receiving personal data may also process, transfer and share it for the purposes set out above and in limited circumstances this may involve sending your information to countries where data protection laws do not provide the same level of data protection as the UK.  For example, when complying with international tax regulations we may be required to report personal information to the HM Revenue and Customs which may transfer than information to tax authorities in countries where you or a connected person may be tax resident.

How we use cookies

A cookie is a small file which is placed on your computer’s hard drive.  The cookie helps analyse web traffic or lets you know when you visit a particular site.  Cookies allow web applications to respond to you as an individual.  The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used.  This helps us analyse data about web traffic and improve our website in order to tailor it to customer needs.  We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.  A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies.  Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.  This may prevent you from taking full advantage of the website.

If you would like more information about this, you can visit www.aboutcookies.org.

Retaining your information

FAIRshare Credit Union will need to hold your information for various lengths of time depending on what we use your data for. In many cases we will hold this information for a period of time after you have left the credit union.

To read our policy for retaining members data please click here or contact us on 01952 200200.

Your Rights

Your rights under data protection regulations are:

  • The right to access
  • The right of rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object to data processing
  • Rights related to automating decision-making and profiling
  • Right to withdraw consent
  • The right to complain to the Information Commissioner’s Office

For more information please visit Your Rights Explained or contact us on 01952 200200.

Our contact details

FAIRshare Credit Union
Unit 3 Southwater Square
Southwater Way
Telford
TF3 4JG

Tel.: 01952 200200

Email : info@fairshare.uk.com

Changes to this privacy notice

We can update this Privacy Notice at any time and ideally you should check it regularly here for updates. We won’t alert you for every small change, but if there are any important changes to the Policy or how we use your information we will let you know and where appropriate ask for your consent.