FAIRshare Complaints Procedure

This page explains the complaints procedure for FAIRshare Credit Union Ltd.

We aim to provide the best possible service to our members but should a situation arise where you are dissatisfied please contact us. We aim to resolve the complaint to the complainant’s satisfaction as speedily as possible.

Members can complete the Online FAIRshare Complaint Form:

Alternatively, downloand and print the Complaint Form and deliver to the FAIRshare branch or send by post:

FAIRshare Credit Union Ltd, Unit 3, Southwater Square, Southwater Way, Telford, TF3 4JG

Telephone :01952 200200

Email : info@fairshare.uk.com

The Complaints Procedure has three stages:

  • Stage 1
  • The member of staff who initially deals with the complaint will aim to resolve the matter to your satisfaction.
  • Stage 2
  • If still unhappy with the response you should contact the General Manager at FAIRshare at the details above.
  • FAIRshare Credit Union aims to resolve complaints to the complainant’s satisfaction by the close of business on the next business day after the day on which the complaint was received.  If the complaint cannot be resolved quickly, an acknowledgement will be sent within seven days of receipt of the complaint.
  • All complaints will be resolved through our internal complaint handling procedure. It is our intention to provide the complainant with a satisfactory final response within eight weeks of receipt of the complaint.  A copy of the Financial Ombudsman Service explanatory leaflet will be included in the final response.Stage 3
  • If the matter cannot be resolved satisfactorily the complaint may be referred to the Financial Ombudsman Service within six months of receiving the credit union’s final response letter. Learn more about the Financial Ombudsman Service Complaints Procedure here: