This page explains the complaints procedure for FAIRshare Credit Union Ltd.

We aim to provide the best possible service to our members but should a situation arise where you are dissatisfied please contact us. We aim to resolve the complaint to the complainant’s satisfaction as speedily as possible.

Members can contact us in person, in writing, by email or by telephone.

Stage 1

The member of staff who initially deals with the complaint will aim to resolve the matter to your satisfaction.

Stage 2

If still unhappy with the response you should contact the General Manager at :

FAIRshare Credit Union Ltd
Unit 3 Southwater Square
Southwater Way

Telephone :01952 200200
Email :

FAIRshare Credit Union aims to resolve complaints to the complainant’s satisfaction by the close of business on the next business day after the day on which the complaint was received.  If the complaint cannot be resolved quickly, an acknowledgement will be sent within seven days of receipt of the complaint.

All complaints will be resolved through our internal complaint handling procedure and it is our intention to provide the complainant with a satisfactory final response within eight weeks of receipt of the complaint.  A copy of the Financial Ombudsman Service explanatory leaflet will be included in the final response.

Stage 3

If the matter cannot be resolved satisfactorily the complaint may be referred to the Financial Ombudsman Service within six months of receiving the credit union’s final response letter

pdfFAIRshare Complaints Form